FAQs

About R. One Creative

What kind of services does R. One Creative provide?

We’re a full-service Creative Agency bringing bold, impactful design to digital and print. We craft bespoke branding, websites & graphics solutions for business, entertainment, and lifestyle brands. Our services range from branding packages and logo design to press kits and pitch decks; from flyers and posters to business cards and billboards; from landing pages and newsletters to fully responsive custom websites and eCommerce solutions – we got you covered!

Check out our Services page for details.

Where is the R. One Creative team located?

We are a fully distributed team of designers and developers, delivering design projects from all over the world! Creative types like us don’t take too well to being holed up in cubicles, so we’ve developed workflows and adopted tools that allow our team to be incredibly productive. Plus, working in different timezones has proven to be a huge advantage for our project cycle – globally distributed designers and developers means the project keeps moving round the clock!

Can I see examples of R. One Creative’s work?

We’ve been churning pixels since 2012 and have amassed quite a body of work. Visit our Portfolio page or check our Instagram feed for our latest work.

What do your clients say about you?

We’ll let them tell you! Check our client testimonials and reviews.

Who can I contact at R. One Creative?

Got a question about your project? Want to learn more about how we can help you? Or just want to say hi? Our Client Services Manager would love to hear from you, drop Sami a line at sami@r1creative.net.

Start Your Project

I don’t know how much my project could cost – how do I estimate a budget?

Fill out our Client Project Form with as much detail as you can. We’ll get back to you with a quote and timelines.

How do I submit my Project to R. One Creative?

Fill out our Client Project Form with as much detail as you can. We’ll get back to you with a quote and timelines.

How do I get a quote for my project?

Fill out our Client Project Form and we’ll get back to you with a quote.

How does R. One Creative manage projects?

We are an agency built on trust and collaboration with our clients. When we commit, we deliver. Which is why we have a dedicated Client Services Manager working directly with our clients to make sure projects are delivered efficiently and reliably.

Payments

When do I pay for my project?

Projects under $500 are to be paid in full before the start of the project.
Projects over $500 will require a 50% deposit, and the balance paid upon completion of the project.
Read our Terms and Conditions for details on our payment policy.

How do you accept payments?

We accept payments online through Stripe and PayPal.

Where can I pay my invoice?

We use Freshbooks to invoice clients. Your invoice will be emailed to you via Freshbooks. At the top and bottom of your invoice, you’ll find a Pay Online button. Click the Pay Online button and access the secure Payment page to complete your payment online through Freshbooks.

What currency does R. One Creative operate in?

Since a majority of our clients are based in North America and Europe, our services are quoted in USD. We also support payments in CAD in the event that a client operates in Canada.We accept payments in USD and CAD. Our rates are quoted in USD unless stated otherwise.

How does R. One Creative report taxes?

We are a privately registered corporation in Canada. Our H.S.T. number is 742985294.

Referrals and Reviews

How does your Referral Program work?

Your endorsement of our services is a huge compliment and show of trust, and we value that greatly. R. One Creative rewards our friends with a service-based discount; for every project you send our way, we put 10% of the referred project cost towards your future work with R. One. Please email info@r1creative.net for details on how this works.

Can I refer a project to R. One Creative?

Yes please! Referrals make our world go round! Please ask your referral to fill out our Client Project Form. For “How Did You Hear About Us?” make sure to specify “Referral” and enter your name and email.

I have a partnership idea to propose to R. One Creative – who can I contact?

Got a cool partnership idea? Hit up our Client Services Manager, Sami at sami@r1creative.net.

Where can I leave a review of my experience with R. One Creative?

We’d love to hear from you! You can leave a review on our Facebook Page.

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